33. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. #2. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. All the wall sockets I can see are for BT. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoHi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayHi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Please help. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Take a look outside where the incoming cable is. Just. See where this Helpful Answer was posted. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Discounts, coupons and cashback: 2019 =. I have signed up as a new user for Virgin Fibre. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Subscribe to RSS Feed; Mark Topic as New; Mark. The socket you need will be marked with the Virgin Media logo. Broadband wall socket. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Next, connect the power cable with the blue tab. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Networking and WiFi. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Thank you for your post. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. 2. However the wall. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Virgin Mobile. One works with my existing connection but the other one is just on the wall - 5156775. When I proceeded to set up my Hub 3 I quickly realised that. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Vonage 2nd line. Click & Collect. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. 68K; 134; 249; Matthew_ML. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. on 23-10-2022 13:36. All the wall sockets I can see are for BT. The cable could be hidden within, or behind, furniture. I need a wall socket on 02-08-2022 17:40. SpeedHi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. 1. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Is there likey to be any problem with this, such as degraded of weaker. Get the Hub ready by connecting the wires. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. If no. Account - Mobile. ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. Re: Wall socket. 3 Connect the other end of the coax cable to the set top box or Virgin Media Hub provided. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There are two outputs from here (the two connectors that are close together on the white box). YNAB enthusiast and extreme coupon-er. 4 weeks ago. The Openreach sockets do not work for Virgin Media. 0 Kudos Reply. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. . It’s not guaranteed it will work in your home. It seems that I need an electrian to install a wall socket. Browse Virgin Media Virgin Media Community. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Rob. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart,. virgin media internal wall box. However, I do not have any of the specified wall sockets available. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Should’ve checked this before I ordered. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Plug the cables into the hub. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. It is a RJ11 connector on the TEL1 phone socket on the hub. . Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Tried looking but can't see a way to book an engineer for this? Thanks. The cable could be hidden within, or behind, furniture. Internet. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Ordered VM broadband and was recommended by the website to select the self quick install option. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Try the automated service status number 0800 561 0061 to check for any faults in your area. Speed Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoTV & FM Radio Sockets. on 15-02-2022 10:03. The one thats on the bottom is the one you need for Virgin. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I’m a new Virgin customer, and the previous occupants used a different provider. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. No wall socket found! on 25-11-2022 12:10. Replacement white virgin media wall box in QuickStart, set up and connections yesterday; New installation Question (Please only. 0 Kudos Reply. We would like to show you a description here but the site won’t allow us. Hi, I just moved to a new house and got my virgin media kit today. Push the red label end of the white cable, into the wall socket. Follow these steps to install your virgin Media Broadband, TV and Phone service. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Manage Your Account. No wall socket but wire from underneath floorboards. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Explain what needs to be done and book an engineer visit. Networking and WiFi. All the wall sockets I can see are for BT. I am so sorry to hear that you seem to be missing a wall socket in the home. Hello, my isolator cable does not fit into the virgin media wall socket. Connect the Hub’s power cable with the blue tab. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Available with M50 broadband or faster. Virgin supplies Broadband using DOCSIS technology. Cihank617. Thank you for the helpful response. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi , I received the hub 3 virgin media broadband. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. AnthonyRaw1986. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. My wall - 5351271. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Virgin Fibre Areas only. No vm wall socket. The below cable coupler has been recommended to. Dave. I've got 2 wall sockets that I think are likely. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Occasionally only a very short stub of wire is left behind often hidden. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Call the pre-installation and delivery team on 0800 052 1734. Reduces the number of required wall sockets. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Does your wall socket look different? Your wall socket may have a plug attached to it. I will pop you a PM across now, please keep an eye. When plugged into either cable the hub just - 5440321. If there’s already a cable plugged into your Virgin. I have been given other details for the account such as the account number/area code and. If so you would need a maned install. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. nor can I find a external brown box. I'm very sorry for any issues you've had in speaking with the team. But I have no Virgin Media Wall socket in my house. Tudor. 22-12-2022 19:19 - edited 22-12-2022 19:20. However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. Subscribe to RSS Feed; Mark Topic as New;. Sign in . Security matters. Browse. . My Virgin Media App. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. After trying a few of them, the male (satellite?) sockets fit with the router cables but aren’t helpful aside from that. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday 1 ACCEPTED SOLUTION. Re: No wall socket. I wanted to check with people on here before trying to get an engineer in, just. If no. Virgin Media Community: Broadband: QuickStart, set up and connections: Can't find Wall Socket; Options. This is designed to push over the existing screw connector the outlet has. Networking and WiFi. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Adduxi. kkd1. . Or wait here a day or two for a VM Mod to pick this up. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. I was told when purchasing the broadband package that fi. Sign in . I have received my quick start-up kit. Browse Virgin Media Virgin Media Community. Stream from Virgin Media. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Damaged Wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Manage Your Account. So yes, following many takeovers, this is now your Virgin Media connection. Damaged Wall socket. My understanding is you can only get the quick start kit if the house has had VM in the past. Sign in . on 08-02-2023 13:33. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. The first thing is to start making alternative arrangements for your internet connectivity. Hi, Iv just received my new broadband. Options. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. 2 Connect the red end of the coax cable to the right side of the Virgin Media connection box situated on the wall in your home. Speed. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Thank you for the tel no. Some of the cables hanging out the wall were cut off after the house improvements. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I am happy to help with this. Discounts, coupons and cashback: 2019 = £1,443. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Tuning in. Push the red label end of the white cable, into the wall socket. Call the Pre-installation and delivery team on 0800 052 1734. If you had any further enthusiasm. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. SpeedOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Hi, Having difficulty installing our new broadband. TV on the go. on 23-12-2022 10:31. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Mark as New; Bookmark this message;. Options. 0. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. You should see a cable going through the wall and if you trace this inside, you should get the cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Forum; Apps. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Reply. Connect the Hub’s power cable with the blue tab. Failing this. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Account - Mobile. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. on 14-09-2022 12:00. QuickStart, set up and connections. Tudor. The isolator has a terminator cap (marked below) fitted to the open end. That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. The top “capped” one is marked FM & has been disused since cable went digital. You can also check for a loose cable as not all properties have a socket. It allows your computer to send information along your network. Broadband only; Fibre broadband; Switch broadband; Gigabit. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. Luckily, most newer computers have. Options. Also there will be an external, often brown, omnibox. We have tried plugging it into the only box we found it would fit but no luck. 4 weeks ago. Entertain me; Broadband Deals. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. VM BB TV Landline. If you don't have the cabling then call the pre-installs team on 0800 052 1734. It has two outputs on the left of the wall box. You need a small spanner to remove this, then push the provided connector over the exposed end. Security matters. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Tudor. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Go to solution. Mobile Your Account. Thanks & regards, Bablu kumarRe: No virgin media wall socket. on 15-04-2023 16:54. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. AnthonyRaw1986. 3 weeks ago. Plug into the Virgin Media wall socket. • Plug the power supply into a mains socket. And on the back of the box. VM BB TV Landline. many thanks. Virgin offers self-install to properties that have recently had a service. Call the pre-installation and delivery team on 0800 052 1734. A network adapter – you’ll need this for every computer you want to connect. Go to solution. What to expect with broadband installation. In response to Jonny-M. The other is marked TV, & this is used for TV & Broadband. There are 10 types of people: those who. Or if the other end of the white cable is in a more useful. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. I don't longer work there. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. We have the quickstart pack but sadly cannot get broadband set up and working. It feels like I need to just obtain a connector to enable the two to fit. The box and cables may have been removed by the previous occupiers. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Second, you'll likely need a manned installation for your VM services. We do not have an internal VM box to plug the round ended cable into. Been trying to call VM to book an engineer to vi. There must have been a previous installation or you would not have been offered a self install. Options. I’ve just been - 5233947 BrowseMy broadband just arrived today. There’s even no BT wall socket. on 27-01-2023 17:22. cable from wall. However, I do not have any of the specified wall sockets available. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Hi there @vmcusto1, welcome to our forum and thanks for your post. We have tried plugging it into the only box we found it would fit but no luck. both appear. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Thank you. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoBooking an engineer is easy with Virgin Media. The wall socket is - 5109379. log into hub3 - 192. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. TEL1 on the hub should take on your. I just got Virgin Media kit and read all information carefully and checked - 5200805You can book a technician either by phoning customer support, or waiting for staff to reply here. 0 Kudos. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. . That is a rooftop aerial outlet for Freeview TV. I can only find the TV socket. Virgin supplies Broadband using DOCSIS technology. TV on the go. TV on the go. 168. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. . Tuning in. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Should I cancel and request an engineer to install. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Switched. Plug the cables into the hub. Tried looking but can't see a way to book an engineer for this? Thanks At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Next, connect the power cable. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. The cables won’t attach to the wall socket which looks mangled. Virgin Media Community. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. If however the socket itself has been removed you will need assistance. You might like to try giving full details here first to get some advice. The Openreach sockets do not work for Virgin Media. - 5250024 Re: No Wall Socket for Quickstart. Reply. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). No Virgin Media Wall Socket on 13-04-2022 14:47. Re: No wall socket. My Virgin Media App. The port of wall socket is - 5152519Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Get virgin engineer to move the wall socket. 3K; 6. Preparing for Landline changeover to fibre. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thank you. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. The metal box in photo 3 looks like a likely contender. . Package arrive today and realized I don't have a VM wall socket to plug the round cable into. That is the correct fitting, it should push on unless its too loose inside the large housing. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023This video will show you how to install a Virgin Media extension cable. Connect the Hub’s power cable with the blue tab. 4. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Being connected to the internet is one of the most important modern essentials in 2022,. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal - 5399079. Tried looking but can't see a way to book an engineer for this? Thanks. Plug into the Virgin Media wall socket. )In this video, I am showing the sta. I don't have a Virgin wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. If you look into the back of your Hub, you'll see a port named. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. There are multiple different branded wall boxes inside our flat but none. See where this Helpful Answer was posted. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media;. Don’t plug the power cable into a plug socket yet. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. For into also image of the. Virgin Media;. Unscrew the connector from the wall box. Browse Virgin Media Virgin Media Community. When I proceeded to set up my Hub 3 I quickly realised that. It is surface clipped usually. A 3m cable will probably suffice, but as suggested it’s probably best to see what the VM engineer seems feasible. Wish this was made clearer when. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Apologies for any cabling issues. So I’ve tried inserting it to the socket below it instead but it’s not working. Stream from Virgin Media.